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Job Description
- Supporting customer service agents in resolving system related customer problems in compliance with the customer SLAs
- Provisioning customer services on the existing system
- Monitor and tune the performance of servers
- Maintain, troubleshoot, and tune the performance of Linux servers and virtual machines
- Carefully monitor the utilization of servers resources and respond immediately to system related issues.
- Ensure that backups are performed according to schedule and ensure that the backup can be restored correctly.
- Execute customer requested change on the customer’s environment.
- Perform and verify backups of internal and external data assets based on the backup plan and in accordance with the backup policy.
- Ensure zero data loss.
- Respond to and resolve help desk requests
- Upgrade systems with new releases
- Meet or exceed agreed-upon SLAs, in terms of response and fix time
- Keep a log of changes, and adhere to CM (Configuration Management) best practice
Job Requirements
- 2-4 years of experience
- Skills & Knowledge :
- Advanced Linux servers system administration skills
- Very good knowledge of Virtualisation (Proxmox, Xen, KVM, VMware, Openstack, etc.)
- Very good knowledge of opensource database technology both SQL and NoSQL (MySQL, postgreSQL, MongoDB, etc.)
- Good knowledge of Software development languages (Python, PHP, Java, Perl, Ruby, NodeJS, etc.)
- Very good knowledge of Linux firewalling (iptables, UFW, etc.)
- High Availability and Load Balancing Technologies
- knowledge of Out of Band Management (ILO, IDRAC, etc.)
- Good Network administration skills
- Experience with DevOps tools like (Docker, Kubernetes, LXC)
- Experience with Automation tools Like (Ansible, Vagrant, Puppet, Chef, etc.)
- Academic/Educational:
- B.Sc. in computer science, computer engineering, Information System or equivalent.
- Relevant Experience:
- Certificates (Good to have)
- RHCSA Red Hat Certified System Administrator
- RHCE - Red Hat Certified Engineer
- Microsoft Certified Solutions Expert (MCSE)
- CCNA - Cisco Certified Network Associate
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