Job Details
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Job Description
Job Summary:
- Responsibility for interacting and responding to inquiries of customers.
- Responsibility for the staffing of in-house and freelance translators around the globe.
- Staff and recruit, when needed, suitable talents within the required budget with high-quality levels.
Responsibilities:
Work closely with Sales, Account Managers and Project Managers to:
- Respond to requests and inquiries in a timely manner
- Identify their needs, clarify information, and provide quick and effective solutions - Staff and recruit, when needed, suitable talents within the required budget with high-quality levels
- Evaluate project scope and make talent recommendations accordingly
- Maintain effective communication to ensure accurate fulfillment for their requests - Provide timely follow up and feedback for all their issues
- Help in building a comprehensive global database of translators to meet continuous business needs
Work closely with Talents to:
- Troubleshoot all talent problems and present to management as required
- Provide support and guidance to solve all talents’ problems and direct them as required
- Responsibility for following up freelancer’ payments with Finance department
Job Requirements
- University Degree (faculty of languages is highly preferred).
- HR Recruitment background is a must.
- Excellent/Fluent verbal and written English communication skills.
- Willing to take the initiative to respond to and/or address challenging situations.
- Customer focus and great interpersonal skills to manage customer issues, build relationships, and cooperate with customers.
- Ability to multitask, set priorities and manage time effectively.
- Have a problem-solving mindset and detail-oriented.
- Strong team player in a multi-language/multi-cultural environment.
- Knowledge and eagerness to learn and identify new technologies and new tools.
