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Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Perform customer verifications
- Set up new customer accounts
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep track of consumed man days on daily basis
- Implement project management software.
- Send customer monthly report plus a report of tasks achieved & problem solved
- Make quarterly visits to customers to ensure service quality
Job Requirements
- Excellent Communication Skills
- Solid knowledge in customer satisfaction and retention
- Active Listening with professional problem solving skills
- 5-7 years of experience in customer service within a relevant industry; preferably within the Software.
- Bachelor’s Degree
- Teamwork skills
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