Job Details
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Job Description
As a Microsoft Programs Specialist, your focus is to help move customers to the Microsoft Cloud. This is done by identifying their business needs, driving their intent to use the Microsoft products they purchased, and helping to successfully deploy and adopt these products in their organization.
Roles and Responsibilities:
- Understand and drive Microsoft Cloud intent, deployment, and adoption across assigned customers.
- Manage and lead a set of LDC customers through the Onboarding and Adoption process in a timely manner
- Working with customers to drive success with Office 365, Windows 10 with Edge, Office Pro Plus, EMS and Security coupled with Compliance beside Azure specific workloads
- Have deep situational awareness of your customers Microsoft 365 deployment plans and usage.
- Lead business value conversations and deliver product demonstrations and use cases to influence a customer’s intent to deploy Microsoft cloud services
- Work closely with the account management team to help drive overall success and intent.
- Help drive change management and adoption activities with key customer Technical and Business Decision Makers (TDMs/BDMs), help reduce implementation risk, and help drive usage of existing workloads.
- Facilitate timely and impactful engagement of System Engineers and Consultant to provide deployment process guidance
- Build and maintain strong relationships with multiple contacts within the assigned customers including executive roles.
- Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams.
- Analyze, develop and communicate key process and technical expertise improvement feedback to LDC Management for consideration.
Job Requirements
Requirements:
- Microsoft 365 deployment experience OR 3+ years of Technical Consulting, I.T. Administration, Support, or Microsoft Field experience
- Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience
- Experience driving cloud-based transformation in enterprises through effective change management and adoption preferred.
- Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
- Experience driving cloud-based transformation in enterprises through effective change management and adoption preferred.
- Build trust, drive recommendations, and land priorities across customers, partners, senior executives (Microsoft-internal and customer Technical and Business Decision Makers), and across organizational boundaries.
- Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations
Required certificates:
- Microsoft Certifications are preferred especially for M365 workloads.
- Certified ScrumMaster® is preferred.
