Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Key Responsibilities:
- Accountable for managing the delivery of contracted outsourced services for HROs accounts including facility updates, information technology infrastructure, recruitment and payroll.
- Primary point of contact regarding overall and day to day service delivery acting as referral point for client issues, escalations and complaints.
- Provide full support to HRO accounts in areas of agreements and contract ensuring high level of service quality deliverables.
- Resolve Daily issues of a complex scope that impact the business and overall business objectives.
- Liaison with concerned teams/support teams to ensure smooth and immediate response and communication as needed.
- Works with and drives forward improvements within the managed teams and produce recommendations for service improvements.
- Builds and maintains strong client relationship keeping a running client engagement activities; meetings, calibrations and sharing client feedbacks.
- Ensure appropriate metrics and trends are collected, analyzed and delivered to management to ensure continuous improvement of service delivery.
- Demonstrate and develop an understanding of customer and business needs
Job Requirements
- Interpersonal Skills: Result Orientation - Operational Awareness - Building Networks - Coaching & Mentoring - Customer Centricity
- Technical Skills: Communication skills – Computer skills – Financial Skills.
- Language Skills: Proficient in both English and Arabic.
- Professional Experience: 2 up to 4.
- Educational Background: Bachelor degree (Preferably in Business Administration)
- location: Maa’di
