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Job Description
- Deliver high-quality service across multiple support platforms (email, chat, phone)
- Be a passionate advocate for riders and drivers while answering any questions that come your way
- Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Salek all over again
- Triage issues and escalate them when necessary
Job Requirements
- Bachelor Degree at least.
- High proficiency using computers (typing, quickly navigating between various tools)
- Excellent reading comprehension and writing skills in English and Arabic language.
- Must be able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed users’ expectations.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- Flexible, Weekend and weekly evening shifts are required.
- Care deeply about the product and getting others excited to ride and partner with Salek.
