Job Details
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Job Description
People Management
- Plan and develop staff recruitment, including wording vacancy advertisements and liaising with HR staff
- Organize staffing, including shift patterns and the number of staff required to meet demand.
Performance Management
- Manage the daily running operations
- Review the performance of staff, identify staff training needs and plan training sessions
- Analyze performance statistics and make decisions on the basis of these statistics
- Provide monthly evaluation report
Operational Duties
- Study the project scope of work from Deployment point of view to identify how to perform it in collaboration with field Support department and rest of e-finance departments
- Identify customer needs and sharing it with concerned e-finance departments
- Share the Deployment Plan with the proposed departments and Execution team to be implemented.
- Prepare projects plans and the needed forms with proposed parties to ensure the implementation and preparation as per process and procedures and with the agreed time.
- Follow-up the current situation of projects achievements with Execution Team to ensure that all tasks agreed upon project schedule and as per SLA.
- Establish and execute a project communication plan
- Monitor progress and complete regular process reports on Delivery data and overall project status
- Prepare project status reports by collecting, analyzing, and summarizing information
- Communicate and coordinate with internal departments and outside entities to overcome any obstacles regarding the process of activation and technical support to organize the labor movement.
- Establish and manage service delivery plan in collaboration with PMO, IT, and Operation.
- Set Operational Level Agreement (OLA).
Managerial responsibilities
- Participate in the development of departmental plan and processes
- Cascade down departmental plans into functional operational plans.
- Set teams objectives and plans
- Coach team members and evaluate their performance
- Build and maintain team spirit
- Ensure that policies and plans formulated are in line with the organization’s goals
- Develop strategies to increase profit and minimize cost incurred on service delivery
Client Management
- Clarify services to clients.
- Build a strong relationship with clients.
- Manage Customer Expectations and satisfaction
Job Requirements
Qualification
- BSC Degree
- PMP
- MBA (Preferred)
Skills
- Good Communication & negotiation skills
- Time and business oriented
