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Customer Relations Executive

Vapulus
Mohandessin, Giza
Posted 7 years ago
124Applicants for2 open positions
  • 64Viewed
  • 18In Consideration
  • 34Not Selected
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Job Details

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Job Description

  • This role of Customer Relations Executive is to provide excellent customer service clients with any issues they may have encountered in order to rectify and resolve and retain their business and assist the business development department in achieving their results.

Customer Relations Executive - Role & Responsibilities:

  • You will be involved in a wide range of administrative duties to ensure the smooth running of the Customer Service system but need to be confident with dealing with customers over the phone and also have excellent written communication skills both Arabic and English.
  • Ensure any investigations are instigated and reports received in good time to enable a prompt response to clients within the VAPULUS Code of Conduct.
  • Liaise and cultivate relationships within your department and within the company, and clients.
  • Obtain reports and, where appropriate, obtain repayment or credits from suppliers.
  • Answer any phone calls received from clients in an appropriate and sensitive manner, listening to problems or complaints and addressing any issues.
  • Acting in accordance with the guidelines in the Code of Conduct, you will need to ensure that you are able to meet deadlines and work to and achieve targets given by the Accounts Managers on a daily basis.
  • Monitor complaints trends and record them drawing these to the attention of the Account Managers and the Product Team to effect improvements.
  • As a representative of the Sales Department, you will need to provide exceptional service throughout not only to the customers but also to other departments and areas within the group.

Work Conditions:

  • Great working hours encouraging a work-life balance (40 hours per week Sunday-Thursday 9 am - 6 pm)
  • Salary is strictly dependent on experience
  • Fun and friendly work atmosphere
  • Free onsite car parking

Job Requirements

  • Customer Relations Executive - Skills & Experience Required
  • Previous experience in a Customer Relations or Customer Service role.
  • Excellent verbal and written communication skills.
  • Exceptional attention to details with a meticulous eye for detail.
  • An ability to manage own workload and meet deadlines.
  • A calm and friendly customer focused approach with the ability to resolve issues restore the customers' faith in the company.
  • Customer Relations Executive - Additional Information

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