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Job Description
- Microsoft Dynamics CRM Support Engineer role is to serve as a technical resource for Fawry, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets.
- You will be responsible for providing outstanding technical support experience to our users.
Responsibilities:
- Manage day-to-day Applications activities.
- Implements support and customize Microsoft Dynamics CRM Application.
- Implement and customize Fawry Workflows.
- Provide day-to-day technical support to various users regarding specific operational/applications issues.
- Dashboards and custom views creation.
- Perform unit testing and assist with user acceptance testing.
- Perform data migration activities.
Job Requirements
- 1-2 years of configuration and customization experience with Microsoft Dynamics CRM.
- Understanding and configuring Dynamic CRM security model (Roles, Permissions, Business Units) as per business requirements.
- Strong problem solving, analytical and critical thinking skills.
- Highly organized, able to effectively multi-task and judge priorities and drive work to timely completion.
- Communication, analysis, reporting and presentation skills.
- Excellent English skills.
- Excellent Team player and Collaborator.
- Continuous personal growth and development.
- Strong ownership of customer issues.
