Telecom Services Analyst

OpenCode - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Opencode Systems provides infrastructure solutions to mobile operators worldwide.
  • Our solutions are leading edge core network technologies implemented in 2.5G and 3G networks.
  • The company is looking for highly motivated energetic person for the position of Business Analyst helping mobile operators (customers) to define and specify new mobile services based on Opencode technology.

Main Responsibilities:

  • Collect, understand, define and clarify MNOs, MVAS, and IT services and solutions requirements (directly with customer onsite or offsite)
  • Propose technical solutions and implementations methods for VAS systems (USSDC, SMSC, VMS, SDP, MCA, RBT…), including technical details such as Telco and IT call flows.
  • Write Service Requirements Specifications (SRS) with high-level of details, clarity, accuracy and without requirement redundancy or ambiguity.
  • Ensure high quality of SRS and according to company standards *Ensure up-to-date SRS according to customer and project changes
  • Lead (or help) freeze of SRS with customer
  • Support development teams and different project stakeholders to understand services requirement specifications.
  • Pre-sales consulting where needed
  • Escalate to Project/Account Manager any introduced by customer additional scope or unplanned effort
  • Identify and escalate service requirements that can be productized and beneficial for company products
  • Ensure work delivery on-time (with early planning and proactive attitude towards involved company and customer parties)
  • Ensure visibility of work progress and identify early work needs and issues. If needed escalate to Team Leader for help
  • Build and maintain strong customer and internal relationships through kind and professional communication
  • Ensure full customer satisfaction while preserving the company business, interest and professional ethics
  • Build and maintain knowledge of company portfolio (platform, products, services)
  • Reporting to Team Leader of Business Analyst team and Country Manager

Other Responsibilities:

  • Show creativity and generate innovation improving existing (or creating new) company products, services and work processes
  • Pro-actively monitor industry technologies related to company portfolio and business
  • Maintain low level knowledge of customer services
  • Work internally with Project Managers, Product Managers and other teams
Job Requirements
  • Core or VAS experience in a Mobile Operator or in a Network Vendor
  • Understanding of telecom networks, protocols and services (core and IT), example: SS7 (ISUP, MAP, CAP, INAP...), SIP, Diameter, SMPP, UCIP, SOAP, LDAP, EMA, SMPP, HTTP…
  • VXML or CCXML scripting knowledge is a plus.
  • Systems implementation, product and services design experience
  • Understand development specifications, software development experience is an advantage
  • English is a must, English as a second language is an advantage
  • Excellent English writing skills is a must
  • Excellent customer service skills, both verbal and written
  • Ability to work in international environment
  • Ability to learn new technology and use it
  • Ability to work with schedules and deadlines
  • Teamwork skills, must be assertive, approachable and showing a can-do attitude
  • Specify technology in a way that customers can understand
About this Company

Opencode Systems is a telecommunications solution provider, dedicated to open systems for All-G and Telco-over-Cloud mobile networks. Our specialized core network technology is invisible to consumers but underlies many of the mobile services they use.

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