Job Details
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Job Description
- Develop a structured business plan for the mall covering all key components of mall operation
- Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan
- Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
- Negotiation of leases both new and renewals across all categories including: Anchors, line units, F&B and leisure
- Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
- To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget
- To ensure smooth and positive relationship with the tenants, suppliers and contractors
- Develop and implement approved procedures and systems across all mall functions to ensure smooth coordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
- Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution
- Preparation and development of marketing and annual event plans/calendar
- Follow up on the collection of monies owed from tenants and implementation of contractual terms
- Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
- Follow legal procedures with respect to mall operations and tenant interactions
- Develop and upkeep the corporate mall identity - ensure adherences to corporate brand guidelines
- Take steps to improve customer services inside the mall
- Performs other tasks as assigned.
- Coordination and Supervision
- Coordinate, manage and monitor the workings of various departments in the organization.
- Best Practices
- Improve processes and policies in support of organizational goals.
- Formulate and implement departmental and organizational policies and procedures to maximize output.
- Monitor adherence to rules, regulations and procedures.
- Plan the use of human resources.
- Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities.
- Establish work schedules.
- Supervise staff. Monitor and evaluate performance in
- partnership with the HR department.
- Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.
- Facilitate coordination and communication between support functions.
- Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
- Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned
Job Requirements
Requirements:
- Overall 5+ years of professional work experience, 2 - 5 years experience in Mall operations management position
- Proven track record handling mall operations / maintenance, Safety & Security, and Facilities management -preferably in a reputed large shopping malls
- Management skills: proven track-record of managing a team
- Retail/Shopping Mall Business
- Property Management
- Conflict management skills
- Microsoft Office (Word, Excel) Skills
- Fluent in English
- Demonstrated leadership ability.
- Knowledge of government contract management and knowledge and experience in organizational effectiveness and operations management and implementing best practices.
- Excellent computer skills and proficient in Excel, Word, and Outlook
- Excellent communication skills both verbal and written
- Excellent interpersonal skills and a collaborative management style.
- Budget development and oversight experience
- A demonstrated commitment to high professional ethical standards in a diverse workplace
- Knowledge of Labour Standards
- Knowledge of tax and other compliance implications of nonprofit status.
- Open to direction and Collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization.
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegate responsibilities effectively
