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Financial Adviser - German Speaker

Teleperformance - Egypt
Mohandessin, Giza
Posted 7 years ago
69Applicants for5 open positions
  • 62Viewed
  • 9In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Respond to & record consumer inquiries and questions raised through phone lines for customers.
  • Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database.
  • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • To provide a high level of customer service to clients at all times.
  • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
  • To work effectively as part of a team, developing effective and supportive relationships with colleagues.
  • To troubleshoot through the use of open questions, support documents and system training.
  • To have a sound knowledge of all products and services, understanding their use and functionality.

Job Requirements

  • Graduation certificate or equivalent
  • Excellent knowledge of German Language - German Language Proficiency Level Required
  • Financial background is preferred
JobsAccounting/FinanceFinancial Adviser - German Speaker