Job Details
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Job Description
- Help in designing research methods such as interviews and questionnaires
- Carrying out qualitative or quantitative research
- Develop, train and manage Satisfaction survey teams
- Prepare budgets for projects assigned by the HOD
- Supervising the survey team
- Monitoring work progress by laying out effective daily targets in accordance to work load and timelines
- Writing reports, including client recommendations and suggestions
- Analyzing, translating and presenting results to your immediate leader
- Archiving reports for future reference
- Work closely with the management to implement strategies with the team
- Assist in Market insight and other research contents related to market Insight or Consumer Insight
- Assist in investigating market activity by conducting product mapping
- Evaluating past performance of a product or service's through time to time Satisfaction survey projects
- Prepare and assign Individual consumer list to the Satisfaction Survey team
- Monitoring and evaluating individual daily targets of the satisfaction survey team by addressing discrepancies on a timely basis to ensure the projects runs smoothly and timelines are up to date.
- Meets regularly and concisely communicate with the Satisfaction Survey and Special projects team leader(s) to lay down project guidelines and schedules
- You will be required to travel from time to time, when there is no consumer surveys, for other out of town responsibilities (OMI – Outside Market Insight)
- Analyze competitor activities and conduct OMI according to the directive of the HOD in any assigned regions within the country
Job Requirements
Qualification Required:
Education :
- University degree in market research / marketing / business / Information Technology/ Management / statistics / economics / sociology / psychology or related fields.
- Basic Statistical analysis Knowledge
- Proficient (written/spoken) English
Experience:
Added Advantage:
- Working experience in market/customer insight/survey fields.
- Market research experience specifically in mobile phone market research.
Specific Knowledge:
- Ability to understand and interpret a questionnaire.
- Test and evaluate questionnaire objective and relevance of each question, communicate on redundancies, conduct and supervise fieldwork independently and must be able to work with minimum supervision.
- Good analytical skills and numerate.
- Excellent hands on computer skills.
- Good presentation and communication skills; MUST be familiar with PowerPoint, Excel and MS Word.
- Basic knowledge of statistic software is preferred, e.g. SPSS.
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