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English Customer Service Agent

Sykes Enterprises
Maadi, Cairo
Posted 3 years ago
297Applicants for4 open positions
  • 293Viewed
  • 27In Consideration
  • 268Not Selected
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Job Details

Experience Needed:
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Job Description

  • Enjoy building relationships while helping your customers sorting out their queries.
  • Be our clients’ service information guru
  • Be an information research geek, using available resources
  • Be our clients’ public relationship manager, following up on customer’s calls/emails when necessary
  • Be our clients’ problem solver
  • Enjoy documenting all your efforts to become a future reference for your teammates and standardize information according to operating procedures
  • Send the issues that need a higher level of handling to the next tiers to sort out your customer's issues.
  • Love working by the book, so that following procedures, standards, and performance expectations wouldn’t be a great deal

Job Requirements

  •      English proficiency level B2 - C1 
  •      Graduate 

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JobsCustomer Service/SupportEnglish Customer Service Agent