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Technical Support Specialist

Rosenfield
Nasr City, Cairo
Posted 7 years ago
391Applicants for3 open positions
  • 285Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Installing and configuring computer hardware operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Setting up new users' accounts and profiles and dealing with password issues
  • Planning and undertaking scheduled maintenance upgrades
  • Investigating, diagnosing and solving computer software and hardware faults
  • Talking to clients and computer users to determine the nature of problems
  • Providing support, including procedural documentation and relevant reports
  • Working continuously on a task until completion
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Research required information using available resources

Job Requirements

Basic Requirements:

  • 0-4 year(s) of Bachelor's in computer science or related
  • Good command of both written and spoken English.
  • Deep knowledge of Windows Operating System, knowledge of hard desk management tools, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN.
  • Very good communication skills.
  • Accuracy and attention to detail.
  • Adaptability and flexibility.

Preferred Requirements:

  • Good knowledge about VMware
  • Good knowledge about ESXI
  • Experience with Windows 7 and Windows Server (2008, 2012)
  • Experience with SQL server
  • Experience with Postgre SQL
  • Experience with Healthcare Software

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