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Job Description
- Customer Service oriented
- Customer Service experience is must.
- Good Understanding OF ITIL framework.
- Excellent command of English ( Spoken and written )
- Good Communication skills
- Good analytical and problem skills
- Team Player
- Ability to work under pressure and manage stress
- Friendly Presence and helpful attitude
- Ability to provide technical support over the phone (Good phone skills)
- Ability to handle constantly changing flow of calls; remain productive during slow times, be able to multitask effectively during bust times, exercise patience and professionalism during stressful situations.
- Ability to work responsibly with or without direct supervision.
- Working Knowledge of common operating systems and software applications.
- Bachelor Degree from a reputable University (Preferable Computer Science/ Business Administration)
- Strong Knowledge of Microsoft Office products, Windows 7, Windows 8.
