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Customer Relations Specialist

Capital Link Developments
Heliopolis, Cairo
Posted 7 years ago
89Applicants for1 open position
  • 86Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Main Duties:

  • Answering all clients inquiries & handle their needs, complains & comment under the supervision of the Client Relations Director.
  • Monitor Client relations team performance and ensure the team follows established procedures of each service request.
  • Provide regular coaching and feedback to individuals within the team.
  • Meet frustrated clients to handle their inquiries and complains.
  • Submit weekly & monthly reports for continues evaluation on customer’s status to the client relations director when needed.
  • Provide relevant clients feedback to the direct manager & to the right channels
  • Provide client relations team with assistance in performing difficult or complicated duties.
  • Report Client relations department activities to the Client relations Director, on a regular basis.
  • Deal with all clients deal in a professional, positive & trust worthy manner.
  • Preparing customer’s contracts and closing deals with customers by getting confirmation.
  • Assist the Client in contract administration by providing support in interpreting contract language and analyzing contract baseline costs.
  • Provide primary support for contract administration processes including performing reviews of proposals, reporting contract amendment status, tracking administrative contract amendments and maintaining correspondence control.

Job Requirements

  • Bachelor Degree in Law
  • 2-5 years of experience in the same field
  • Fluent in English
  • Excellent Communication skills.
  • Excellent verbal & written skills.
  • Strong Customer Orientation.
  • Strong listening & interpersonal skills.
  • Strong problem solving skills.
  • Flexibility & ability to work in a team.
  • High sense of time management.
  • Excellent computer skills

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