IT Support Specialist
ITSC -
Sheraton, CairoPosted 7 years ago484Applicants for1 open position
- 15Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- IT Support Specialist candidate will assist IT staff as required, also receives and handle requests for support, respond to requests and promptly escalates unresolved requests as appropriate.
Duties and Responsibilities:
- Troubleshoot Desktop, laptop and printer and software
- Ensure Computers and printers are communicating on the LAN/wireless and to the internet
- Extensive hardware and software troubleshooting experience required.
- Setting up and troubleshooting wireless networks
- Email setup and troubleshooting
- Install Operating System (Windows 7, 8,10 Win sever 2003,2008, 2012,2016)
- Basic knowledge Apple MAC/iPad hardware and software required
- Install and test application software
- Run security scans regularly to ensure no security breaches on end user devices (Kaspersky)
- Maintaining user login accounts (Active Directory)
- Remote support skills are a must for this position in order to assist users over the phone
- Assist to identify, plan and procure IT assets and consumables.
- Provide on-call support after hours and on weekends as necessary
Job Requirements
- Preferred that the IT Technical Support Specialist has qualifications in one or more of the following: A+ Certified, Network+, Security+, MCSA, CCNA.
- The ideal candidate must have the ability to work well as part of a team and possess superior communication, interpersonal and customer service skills.
- He will also be a self-starter with the ability to find his own solutions to problems and understand the inter-dependencies between applications and systems.
