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Senior Technical Support Team leader

Andalusia Group
Cairo, Egypt
Posted 7 years ago
158Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Analyze information to determine, recommend and plan installation of a new system
  • Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements and resolve problems
  • Coordinate installation of software system
  • Manage all support team.
  • Review completed tasks to ascertain compliance with standards
  • Perform regular IT audit to discover areas of weaknesses and fortify them
  • Creating an inspiring team environment with an open communication culture
  • Delegating tasks and set deadlines
  • Provide solution to any complex IT related challenges in the organization.
  • Carry out in-depth research to reveal new and better methods of handling functions within the department.
  • Ability to listen to his team members and communicate instructions effectively.
  • Ability to lead, direct and control team members.
  • Ability to handle multiple jobs at the same time
  • Setting clear Support team goals
  • Oversee day-to-day operation
  • Modify existing software to correct errors, to adapt it to new hardware or to upgrade interfaces and improve performance.
  • Monitor team performance and report on metrics
  • Advise about, or perform, maintenance of software system
  • Analyze information to determine any modification required for an existing system.
  • Responsible for installation of any software system.
  • Above tasks could be altered or amended according to business needs.

Job Requirements

  • Bachelor of computer science or any equivalent bachelor
  • ITIL foundation v3 or later.
  • Project Management is preferred.
  • MCITP (Server administrator 2008) or MSCE Win 2012 or later.
  • MCITP (Enterprise Messaging Administrator Exchange 2007) or later version (2010 or 2013)
  • CCNA

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JobsIT/Software DevelopmentSenior Technical Support Team leader