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Ticketing Supervisor

Cairo, Egypt
Posted 3 years ago
64Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Receive inbound calls for International & Domestic Air Amendment inquiries from customers.
  • Hands-on reservations and ticketing in line with both airlines and company’s internal administrative and financial processes
  • Administering airline host systems, including sign-in allocations.
  • Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
  • Assist customers with the changes requested using GDS Tools (Amadeus).
  • Document all calls with regards to participant inquires accurately using Salesforce CRM.
  • Follow up (Call and Email) with customers in case of pending / escalated issues.
  • Provide end-to-end support when it comes to Trip Amendment.
  • Communicate clearly and effectively with customers
  • Deliver Outstanding Customer Experience to each and every Customer who has called in.
  • Call Center Background.
  • Strong sales skills and commercial awareness.
  • Ability to interact, communicate and negotiate effectively
  • Sound knowledge of domestic and international travel trends.
  • Degree in Hospitality, Travel, Tourism, Business or relevant field

Job Requirements

  • Must have 5 years hands-on experience in GDS/BSP (Amadeus/Galileo/Sabre) with knowledge of advance excel.
  • Minimum 4 years Proven work experience as a Ticketing Supervisor
  • Knowledge of BSP for full & part refunds of EMD, processing refunds of EMD’s.
  • Must have experience in RA issuance & BSP
  • Must know how to check PNR history
  • Practical knowledge of CRM
  • Excellent command of English both written and spoken.
  • Good communication skills. Smart and Presentable, experience in people management
  • Knowledge in MS Office and PPT.
  • Receive inbound calls for International & Domestic Air Amendment inquiries from customers.
  • Hands-on reservations and ticketing in line with both airlines and company’s internal administrative and financial processes
  • Administering airline host systems, including sign-in allocations.
  • Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
  • Assist customers with the changes requested using GDS Tools (Amadeus).
  • Document all calls with regards to participant inquires accurately using Salesforce CRM.
  • Follow up (Call and Email) with customers in case of pending / escalated issues.
  • Provide end-to-end support when it comes to Trip Amendment.
  • Communicate clearly and effectively with customers
  • Deliver Outstanding Customer Experience to each and every Customer who has called in.
  • Call Center Background.
  • Strong sales skills and commercial awareness.
  • Ability to interact, communicate and negotiate effectively
  • Sound knowledge of domestic and international travel trends.
  • Degree in Hospitality, Travel, Tourism, Business or relevant field

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