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Job Description
- Receive inbound calls for International & Domestic Air Amendment inquiries from customers.
- Hands-on reservations and ticketing in line with both airlines and company’s internal administrative and financial processes
- Administering airline host systems, including sign-in allocations.
- Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
- Assist customers with the changes requested using GDS Tools (Amadeus).
- Document all calls with regards to participant inquires accurately using Salesforce CRM.
- Follow up (Call and Email) with customers in case of pending / escalated issues.
- Provide end-to-end support when it comes to Trip Amendment.
- Communicate clearly and effectively with customers
- Deliver Outstanding Customer Experience to each and every Customer who has called in.
- Call Center Background.
- Strong sales skills and commercial awareness.
- Ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends.
- Degree in Hospitality, Travel, Tourism, Business or relevant field
Job Requirements
- Must have 5 years hands-on experience in GDS/BSP (Amadeus/Galileo/Sabre) with knowledge of advance excel.
- Minimum 4 years Proven work experience as a Ticketing Supervisor
- Knowledge of BSP for full & part refunds of EMD, processing refunds of EMD’s.
- Must have experience in RA issuance & BSP
- Must know how to check PNR history
- Practical knowledge of CRM
- Excellent command of English both written and spoken.
- Good communication skills. Smart and Presentable, experience in people management
- Knowledge in MS Office and PPT.
- Receive inbound calls for International & Domestic Air Amendment inquiries from customers.
- Hands-on reservations and ticketing in line with both airlines and company’s internal administrative and financial processes
- Administering airline host systems, including sign-in allocations.
- Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
- Assist customers with the changes requested using GDS Tools (Amadeus).
- Document all calls with regards to participant inquires accurately using Salesforce CRM.
- Follow up (Call and Email) with customers in case of pending / escalated issues.
- Provide end-to-end support when it comes to Trip Amendment.
- Communicate clearly and effectively with customers
- Deliver Outstanding Customer Experience to each and every Customer who has called in.
- Call Center Background.
- Strong sales skills and commercial awareness.
- Ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends.
- Degree in Hospitality, Travel, Tourism, Business or relevant field