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Customer Care Representative - VDA

_VOIS Egypt
6th of October, Giza
Posted 7 years ago
677Applicants for20 open positions
  • 656Viewed
  • 202In Consideration
  • 451Not Selected
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Job Details

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Job Description

  • Act as a front-line interface with Vodafone Egypt Premium Customers
  • The role involves suggesting new ideas and giving direction for customers regarding their hangout places, dining destinations and resorts for vacations.
  • Resolving calls efficiently and effectively.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Attendance and punctuality.
  • Maintain professional work relationships with colleagues, supervisor and manager.

Job Requirements

  • Very Good English
  • Graduates & Undergraduates can apply
  • Excellent knowledge of hangout places and brands in Egypt
  • Excellent command of communication skills
  • Customer Experience Oriented

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