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Job Description
Technical Support Representative Entry Level Job Responsibilities:
- Provides technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation and LAN performance.
Technical Support Representative Entry Level Job Duties:
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues; recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Job Requirements
Technical Support Representative Entry Level Skills and Qualifications:
- Problem Solving
- LAN Knowledge
- Help Desk Experience
- Verbal Communication
- Operating Systems
- Phone Skills, Customer Service, Quality Focus
- PC Proficiency
- System Administration
- UNIX System Administration
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