Technical Support Professional - French

Convergys - 6th Of October, Giza

92
Applicants for
10 open positions
92
Seen
90
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
6,000 to 7,500 EGP per month
Languages:
English, French
Vacancies:
10 open positions
About the Job
  • Responsible for handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent support to customers in the areas of problem solving and handling customer inquiries.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Work requires some judgment but is performed primarily according to standard procedures with close supervision
  • Provide responsive and competent customer support within a call center environment.
  • Ensure that all customer issues are resolved at the first instance.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Job Requirements
  • Excellent Command of Both Spoken and Written French.
  • Availability to start upon Request.
  • Basic Technical Knowledge.
  • Knowledge of CCNA is an asset.
  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
  • Ability to work in a time critical environment.
  • Ability to navigate a computerized data entry system or other relevant systems
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
  • High school diploma with a minimum of 0-2 year customer service experience in a call center environment.
About this Company

We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional... (More)

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