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Job Description
- Coordinate with the sales team to enhance more opportunities to achieve bigger sales.
- All Administrative duties such as sending e-mails, faxes & handling phone calls.
- Follow up with the logistics coordinators to obtain deal status from the time the deal is booked for shipping and delivery dates.
- Database management, writing proposals and producing weekly pipeline.
- Work with walk in customers and meet their needs.
- Act as in house sales team. (In door)
- Handle hardware and software proposals.
- Provide the Sales Account Managers with the prices and availability of the products.
- Handle small and medium business accounts.
- Proposal preparation, editing, compilation, printing and quality control
- Get price quotations from suppliers necessary for proposal preparation & checking the availability of products.
- Coordinating between different team members (sales, presales, post-sales, accounting, etc…) to ensure getting their inputs on time before the proposal submission date.
- Handle all internal & external logistics of order processing for received POs, coordinating with internal departments & suppliers to ensure correct, complete and on time delivery.
- Delivery of contracted items to customers, ensuring they sign off delivery reports by authorized personnel.
- Coordinate with the post-sales team to start the installation.
- Act as the focal point for different teams in assisting the project manager.
- Handling all the logistics and problems that occur during the installation; ensuring customer acceptance
- Trigger invoicing & following up with collection to ensure on time collection
- Responsible for updating & maintaining the weekly pipeline.
- Take all the incoming customers calls transferred through the receptionist.
- Record all the incoming calls and sales leads done through these calls.
- Send offers via e-mails and faxes or through contacting the client directly.
- Support the Product Managers and Sales Managers.
- Follow up with the potential customers after sending them the offers.
- Contact the warehouse to check the availability of the products.
- Contact the service department the issues related with spare parts.
- Maintain our contacts database.
- Develop a well-organized filing system for both electronic and physical documents.
- Own customer mail shots, campaigns and getting the feedback.
Job Requirements
- At least two years’ experience in a relevant job
- Good command of English Language
- Good Communications & telephone skills are necessary for dealing with customers on a daily basis.
- Negotiating skills, Time management skills
- Has the ability to work effectively in a hardworking, fast paced environment.
- Customer service experience.
- Must have Experience in Information Technology - IT
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