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Job Description
- Provide technical support and assistance for incoming queries related to computer systems, software and hardware for users.
- Ensuring the rigorous application of information security/information assurance policies, principles, and practices.
- Provide day-to-day server support to improve workflow
- Maintain and troubleshoot network printers, network firewalls, network servers, telephone systems and other company networked systems.
- Upgrade and maintain computer anti-virus on the network to ensure data security and protection.
- Troubleshoot and resolve computer and other IT equipment problems and malfunctions.
- Assist in setting-up and upgrading computer systems for end users.
- Maintain and troubleshoot LAN/WAN connectivity issues.
- Provide IT support and service to end users.
- Ensure all IT systems are working efficiently and optimally.
- Respond to E- Mails messages for employees seeking help.
- Solving problems for employees which related to laptops, printers and PC.
- Follow up with employees to make sure issue has been solved
Job Requirements
- Graduated from a reputable university.
- Minimum 3 years of Experience.
- Experience in the Retail Industry.
- Mainly experienced in firewall, Avaya System & RMS.