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Job Description
- Maintain the external & internal customer satisfaction by handling service complaints and/or Returned Material Authorization (RMA) to meet the customer expectations.
- Execute the Decorative order handling by fully handling customers’ order and invoicing process with Finance, Sales & Supply Chain to maintain accurate data entry, invoicing and ensure customer satisfaction.
- Monitor and follow up on the actual open orders by coordinating with the Production and Distribution Planning upon the availability/shortage of Finished Goods in order to enhance the delivery performance.
- Prepare the actual backlog status for assigned customers’ by extracting from the IFS system & communicate with the Sales Department, in order to communicate the expected delivery dates for all customers’ orders.
Job Requirements
- Arabic & English Speaker is a must
- 1 - 3 Years of relevant experience (Supply Chain /Logistics background is preferable)
- Bachelor Degree
