Job Details
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Job Description
- Ensure that all requests from customers are handled promptly and effectively, ensuring that agreed service levels are met.
- For all requests that cannot be directly resolved, provide an effective interface at the highest level between customers and service providers; ensuring that priority setting and escalation procedures are applied effectively
- Ensures high quality services are provided to internal and external customers through the development and maintenance of robust IT policies and procedures.
- Improve efficiency and effectiveness of help desk activity by analyzing and proposing recommendations for improvement.
- Produce weekly and monthly statistics and performance reports
- Monitor and report on IT Security and Compliance
Infrastructure:
- To manage audit processes and in liaison with Internal Audit officers, project manage implementation of audit recommendations.
- Provide 2nd and 3rd line support on desktop systems, including Citrix and Windows.
- Manage projects on behalf of Head of IT Infrastructure, ensuring timescales and budget are adhered to.
- To oversee new IT Installations and office closures/moves.
- To assist with setting department’s budgets.
- To own and manage Hardware and Software Assets including the Software Asset Management (SAM).
- To take ownership for the management of subscriptions, registrations, maintenance and support contract renewals.
Job Requirements
- Bachelor degree of Engineering.
- Related work Experience (5:7) Years.
- Fluent in English.
- MALES ONLY.
