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API Implementation Specialist - Cairo

FlairsTech
Maadi, Cairo
Posted 3 years ago
8Applicants for3 open positions
  • 3Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

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Job Description

The API Implementation Specialist will configure our proprietary API (Agora) and provide impeccable support for the product. This individual will be facilitating case management to coordinate the implementation of connections to 3rd party systems as well as ongoing monitoring of systems. 

Essential Functions

  • Case Management: Implementing API Connections for customers from start to finish to 3rd party systems
  • Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
  • Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures.
  • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution.
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
  • Liaise with external technology vendors to coordinate changes and resolve issues.
  • Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
  • Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies.

Job Requirements

  • Experience implementing and maintaining APIs for customers
  • General understanding of Maria DB or MySQL
  • General understanding of JSON including JSON Payload
  • Knowledge of writing complex and efficient SQL for relational databases
  • Experience with Tokens and Token behavior
  • Ability to pick up new concepts easily with an initiative to learn and self-motivated.
  • Excellent communication skills required: Verbally communicate clearly and fluently in English 

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