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Job Description
- Adhere to their scheduled shifts within the set boundaries
- Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
- Complete necessary documentation related to all transactions with minimal deviation
- Understand specific customer needs and offer the most suitable products / services
- Escalate customer complaints and queries wherever necessary, according to agreed SLAs
- Complete appropriate skill verification tests on time
- Keep self-updated on account products, offers and processes
- Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Job Requirements
- Graduated in any field, BSc Graduate preferred
- Military status must be defined for males
- 0-2 years Experience in a Call Center.
- IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint
- CCNA certified
- Languages: Very Good command of Arabic and English (oral/written), second language is a must in international accounts.
- Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.
