Technical Support Representative

Xceed - Cairo, Egypt

Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2,500 to 4,000 EGP per month
1 open position
About the Job
  • Adhere to their scheduled shifts within the set boundaries
  • Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
  • Complete necessary documentation related to all transactions with minimal deviation
  • Understand specific customer needs and offer the most suitable products / services
  • Escalate customer complaints and queries wherever necessary, according to agreed SLAs
  • Complete appropriate skill verification tests on time
  • Keep self-updated on account products, offers and processes
  • Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
Job Requirements
  • Graduated in any field, BSc Graduate preferred
  • Military status must be defined for males
  • 0-2 years Experience in a Call Center.
  • IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint
  • CCNA certified
  • Languages: Very Good command of Arabic and English (oral/written), second language is a must in international accounts.
  • Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.
About this Company

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations.

Xceed manages various outsourcing agreements with key government & commercial accounts in... (More)

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