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Job Description
- Draft quality assurance policies and procedures
- Interpret and implement quality assurance standards
- Evaluate adequacy of quality assurance standards
- Devise sampling procedures and directions for recording and reporting quality data
- Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
- Document internal audits and other quality assurance activities
- Investigate customer complaints and non-conformance issues
- Collect and compile statistical quality data
- Analyze data to identify areas for improvement in the quality system
- Identify training needs and organize training interventions to meet quality standards
Job Requirements
- Minimum 6 months experience in Call Center environment
- Males or Females
- Ability to work under stress
- Ability to work in night shift
- High coaching and monitoring skills
- Fluent English
