Quality Assurance Specialist (Offshore Account)

ECCO - Abbassia, Cairo

66
Applicants for
1 open position
66
Seen
10
Shortlisted
52
Rejected
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 3,500 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurance standards
  • Evaluate adequacy of quality assurance standards
  • Devise sampling procedures and directions for recording and reporting quality data
  • Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality
  • Document internal audits and other quality assurance activities
  • Investigate customer complaints and non-conformance issues
  • Collect and compile statistical quality data
  • Analyze data to identify areas for improvement in the quality system
  • Identify training needs and organize training interventions to meet quality standards
Job Requirements
  • Minimum 6 months experience in Call Center environment
  • Males or Females
  • Ability to work under stress
  • Ability to work in night shift
  • High coaching and monitoring skills
  • Fluent English
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

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