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Job Description
- Welcome customers to the customer center and solve their inquiries.
- Upsell products and services and ensure proper collection of required documents.
- Coordinate with other departments to solve customer's complaints..
- Provide follow up, occasional campaigns
- Communicate with other departments all relevant customer inquiries if applicable.
- Achieve the requested tasks on a daily basis
- Respect and apply company vision, mission and values.
- Understand both individual and company objectives, and work on achieving them effectively and efficiently.
- Understand and adhere to company policies / procedures that generate personal and professional credibility and trust.
- Provide proper information to customers with complete and comprehensive understanding of the company products and services
- Handle customer complaints and provide solutions to their problems.
- Sell value added services to customers.
Job Requirements
- Bachelor degree from a recognized university.
- Very good English both spoken and written.
- Ability to work in a team.
- Ability to work on shift basis.
- Very good computer skills.
- Strong Customer Orientation.
- Strong communication, listening and interpersonal skills.
- Flexibility and ability to work in a team.
- Self-confident with professional behavior and attitude.
- High sense of time management.
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