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Job Description
- Manage and expand the technical knowledge base and the engineering experience and skills for the team members
- Maintain deep and solid understanding and proficiency in SAPTelecom`s product and solution portfolio
- Willingness to travel to implement projects in our branches Oman and Dubai
- Present a professional interface to the customer to SAPTelcom`s products, solutions and technology vendors.
- Perform design and presales activities and help customers to obtain the right solution to meet their business requirements and resolve their pain points
- Prepare bill of materials and technical offers
- Implement, deliver and document functional and optimized network and security solutions to the customers
- Provide the technical support to the customer, diagnose, troubleshoot and resolve the technical and operational incidents/issues that might be encountered
Job Requirements
- Solid knowledge and experience in IP networks including and not limited to the following topics and skills:
- Enterprise switching (structure, hierarchy, design, device configuration, troubleshooting)
- TCP/IP protocols
- Topics of CCNA, CCNP switching are considered mandatory (or the same topics from equivalent vendor like Aruba “ACSA, ACSP” and Juniper “JNCA, JNCP”
- 7 years of experience in the IP network major, preferably 3 years working in a solution integrator
- Excellent command of written English, reporting, documentation and research skills
- Very good spoken English
- Very good presentation skills
- Comprehensive understanding and awareness and moderate experience in some of the following topics and skills:
- Network and application performance management techniques and tools
- Network and information security solutions:
- Next generation Firewalls (NGFW)
- Intrusion Pretension Systems (IPS)
- Endpoint protection
- Advanced Thread Protection (ATP)
- Sandboxing
- Mail security
- Controller based Wireless LAN
- Structured network cabling and passive network components
- Base knowledge and familiarity with the following topics and skills:
- Microsoft infrastructure and applications (Domain, Exchange, O365, etc)
- Cloud and virtualized based solutions (IaaS and SaaS providers, Vmware ESXi, deploying network virtual appliances, etc)
- IP telephony and collaboration solutions
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