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Customer Service Assistant – Back Office

Al Futtaim
Giza, Giza
Posted 3 years ago
435Applicants for3 open positions
  • 75Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Operation:

  • Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure
  • Ensures to log each home delivery documents before goods are pushed to the loading bay
  • Receives after sale goods from the home delivery team
  • Post, file and reconciles all completed home delivery documents
  • Prepares and follow up the home delivery teams schedules
  • Prepares and submit department KPI’s reports
  • Ensures all productivity measures are in place.

Financial

  • Ensures to follow up advance payment from Admin office
  • Prepares and submit staff monthly payroll report to HR Connect as per the company payroll procedures
  • Budget awareness

Customer: 

  • Process customers after sale job as per the company system and procedures
  • Ensures all customers’ queries are attended to in a professional manner
  • Provide excellent customer service at all times

Job Requirements

  • Bachelor Degree
  • 2 years experience in the same role 

Job-Specific Skills: 

  • Analytical Skills 
  • Effective Communication 
  • Excellent MS office skills

Behavioural Competencies :

  • Interpersonal Skills
  • Business Acumen
  • Problem Solving
  • Confident
  • Leadership Skills
  • Strategic Thinking

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