International Account Advisor (UK)

SKY Services - 6th Of October, Giza

76
Applicants for
1 open position
27
Seen
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
2,800 to 4,000 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job

Job Summary :

Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries.

The main purpose is to facilitate and provide a Vodafone global customer service standard.

Job Description:

  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Mentor and support new employees.
  • Use the job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Maintain professional work relationships with colleagues, supervisor and manager.
Job Requirements
  • Fluent English.
  • Customer service oriented.
  • Discipline & strict compliance with policies & procedures.
  • Ability to learn, seek knowledge and self development.

Technical Skills:

  • Strong verbal communication skills.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Be proactive in regards to the improvement of processes and procedures
  • Accuracy in handling all assigned tasks.
  • Attendance and punctuality.
  • Teamwork spirit.
  • Flexibility.
About this Company

SKY-Group has three subsidiary company one is a telecom leading ASP authorized serves provider name SKY Services S.A.E and the second is a leading practical based training center named SKY Academy S.A.E

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