Technical And Customer Support Manager
June 15, 2017
Experience Needed: More than 3 years Career Level: Manager Job Type: Full Time Salary:
Education Level: Bachelor's Degree at least Languages:
About the Job
Take full responsibility for dealing with relevant customer complaints, queries and requests for information from the start to end, for both Customer Support and Technical Support teams. Ensure an appropriate and adequate investigation takes place in all cases, this includes the recording of all communications between the various parties and all information taken into consideration. Manage the installation of ticketing systems for the new clients. Monitor and direct the customer support team in replying to customers inquiries and booking issues. Manage ticketing promotions for the existing clients. Manage and monitor Ticketing solutions deployed at clients side, and take correction actions when errors occurred. Manage clients requests on the ticketing systems, reply to their inquires, special reports issuing and any other requests when needed. Manage the issuing of weekly and monthly invoices in coordination with the finance department. Revise and issue weekly and monthly operational reports and associated invoices with collaboration with the Finance department. Revise on regular basis the settlement of the third parties invoices.
More than 3 years of experience in a similar position. Proven record in providing an exceptional customer experience and leading support teams towards planned business goals. Able to communicate with customers and clients in a calm, enthusiastic and friendly manner to satisfactorily meet any customer/client support requirements. Verbal and written communication essential to analyze, interpret and address customers' needs. Ability to navigate a computerized data entry system or other relevant systems. Flexible and able to quickly adapt to changing business needs and processes. Ability to work in a time critical environment. Good Command of English Language. Flexibility with the working hours. Good command of computer skills.
About this Company
DAMLAG was established in 2008 with the aspiration of building innovative web/mobile products and media technologies. Today, DAMLAG is one of the leading companies in software and mobile applications development in Egypt. DAMLAG's organization has grown to over 30 employees in...
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