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Job Description
Job Description:
- Oversees the call center operations and intervening to ensure a seamless patient experience meeting Tabibi’s service quality standards.
- Ensure all patients are served equally and according to the standards set by the operations and patient experience department.
- Responsible for validation of insurance data and acquiring approvals when needed.
- Handling complaints referred by the call center doctors and clinic managers.
- Initiate referrals (appointments) and provide documentation to home care agencies for services, specialists, and specialists as requested by clinicians.
- Monitor status of request and follow-up as necessary to ensure patient receives service on timely basis.
- Responsible for drafting patient related correspondence as requested by operations.
- Conducting outbound calls for patients including consult calls, follow up calls and other telephone encounters for patients’ related calls and also arrange for important/urgent calls to on call doctors.
- As needed, dispatch locations doctors and drivers to home visits.
- Input medical information including doctor's’ notes, lab results and immunizations into EMR.
- Auditing and overseeing bookings and requests, every patient receives a response for their request.
Job Requirements
- Dynamic personality
- Excellent communication skills
- Excellent computer skills (Microsoft office and internet use)
- English Language knowledge