Customer Service Representative
Mozdan -
Maadi, CairoPosted 7 years ago93Applicants for5 open positions
- 70Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Working conditions:
- 8 Hours+ 1 Hour Break
- 5 working days, 2 days off
- Shift basis " no overnight shifts
Job Requirements
Skills:
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, priorities, and manage time effectively.
- Bachelor degree graduates
- Very Good command of English
- Maximum age 25
- Years of Experience 1-2 years
