Customer Service Representative

Mozdan - Maadi, Cairo

Applicants for
5 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Negotiable, Bonus based on KPIs
5 open positions
About the Job
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Working conditions:

  • 8 Hours+ 1 Hour Break
  • 5 working days, 2 days off
  • Shift basis " no overnight shifts
Job Requirements


  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, priorities, and manage time effectively.
  • Bachelor degree graduates
  • Very Good command of English
  • Maximum age 25
  • Years of Experience 1-2 years
About this Company

Mozdan formerly known as Al Sharq Ceramics has been up and running for the last 25 years in the Egyptian market, with revenues up 186 million EGP.
Mozdan has one showroom with area of 1200sqm, 2 more showrooms will be launched one the first quarter of year 2017 with area... (More)

Industry: Retail
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