Assistant Store Manager - Dubai

• For a Big Group of Companies in the field of international brands of Beauty industry experience (cosmetics/ skincare & perfumes), who have a lot of stores in the biggest shopping malls all over UAE.
• The job holder will be responsible for managing the P&L and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel and adherence to company norms. The job holder is also responsible for sponsoring and coaching the team.

Customer Focus:

• Effective resource planning for customer service.
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.
• Implements a high standard of customer focus within the store.
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Assess mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit:

• Achieve the revenue targets for the store.
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store.
• Actively seeks ways to achieve or exceed shop sales targets.
• Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations.
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff.