Customer Service Assistant

Confidential Company - Heliopolis, Cairo

61
Applicants for
1 open position
61
Seen
7
Shortlisted
39
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job
  • Receiving customer inquiries regarding prices, availability, orders status, pending deliveries
  • Identifying new titles, customers on the system
  • Releasing of samples requests and follow up its delivery to sales team , coordinating the delivery other companies
  • Handling orders for ILB branches
  • Placing the orders for the publishers including British Council orders
  • Follow up receipt of the order with local suppliers
  • Matching suppliers’ invoices on the system
  • Updating prices based on the invoices received from suppliers or price quotes received from concerned publishers or local suppliers
  • Ensure that editions required are clear and ISBN matches the listed titles
  • Recording delivery date required and ensure that invoices are issued at the appropriate time.
  • Completing information on order (order reference- account)
  • Recording any data change (discount- telephone etc..)
  • Preparing the sales orders and follow up its release with the warehouse and accounts
  • Correspondence with customers regarding titles’ status and orders’ status.
  • Adding new customers and titles on the system, with category, subject, etc updating prices
  • Preparing report of annual sales and stock to plan the budget
Job Requirements
  • Good command of Excel & Word
  • Excellent command of English
  • Bc. degree is a must