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Job Description
Monitor Systems
- NOC Engineers monitor the performance and capacity, When an issue is identified, NOC Engineers work to determine the cause of the problem.
Troubleshoot Problems
Track all Issues
- While responding to incidents, the NOC Engineer must carefully track and document all issues and resolutions in detail.
- This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system that the NOC Engineer is responsible for updating.
Report Incidents
- When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other resources or 3rd party vendors for assistance in reaching a resolution.
- NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
Job Requirements
- Communication Graduate
- Experience From 3-5 in the same field is a must
- Cairo & Giza Residents
- Good English is a Must