Call Center Operations Supervisor

SoftTrend - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
5 to 8 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
5,000 to 8,000 EGP per month
1 open position
About the Job
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Job Requirements
  • University graduate
  • Language school graduate
  • Fluent English
  • Presentable
  • Managerial skills
  • Age (28-35)
  • Gender: Male and Female
  • Experienced in the same field
About this Company

SoftTrend is a fast growing company specialized in Software licensing and IT services. Our great experience in the field of information technology helps us to serve our Customer’s needs and requirements in the best way possible.

We provide our clients with full... (More)

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