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Call Center Operations Supervisor

SoftTrend
Maadi, Cairo
Posted 7 years ago
156Applicants for1 open position
  • 61Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Job Requirements

  • University graduate
  • Language school graduate
  • Fluent English
  • Presentable
  • Managerial skills
  • Age (28-35)
  • Gender: Male and Female
  • Experienced in the same field

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