Customer Service Supervisor

Groupe- Atlantic - 10th Of Ramadan City, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

Management activity

  • Organize weekly meetings with team to ensure operations (respect delivery lead times, treats pending problems, clarifies process,…)
  • Evaluates team’s competence, recommending training support when beneficial
  • Organizes team’s vacation
  • Proposes remuneration based on performance

Reporting activity

  • Analyze data from ASC to stand on sales area volume, maintenance repetitive problems and performance of services in all areas
  • Issuing weekly/monthly report determining (no. of calls, receiving claims, installation , Maintenance , Pending claims , replacements)

Operational activity

  • Acts as a Logistics coordinator
  • Receiving the ASC monthly sheet containing all information for installation and maintenance, during the month to be able to calculate fees of services
  • Prepare ASC account according to orders executed during the month
  • Send statement to ASC to send payment request from ASC
  • Issue all payment request related to AFT maintenance
  • Receive inquiries from ASC to resolves a variety of order related issues
  • Acts as a back-up for his team’s tasks
Job Requirements
  • Education: Requires a university degree
  • Past experience: 4 years in an operational position (phoning, coordinating, producing kpi’s,…), with positive results
  • Languages: Arabic and English (French optional)
  • Above average reading (communicates orally with end-users), writing (communicates in writing with customers), and arithmetic skills (produces statistical analysis) required.
  • Visibility requires maintaining a professional appearance and providing a positive company image to the public.
  • Computer skills: Excellent computer skills, notably the use of Excel, computer literate with the desire to learn…. Previous experience with SAP a plus
  • Job knowledge: Required professional verbal and written communication skills and excellent organization skills
About this Company

Founded in France in 1968 by two engineers, Paul Radat and Pierre Lamoure, our Group has a strong manufacturing culture as well as a mindset that focuses our strategy on people.

With an eye toward the future and backed by our experience, we have been able to... (More)

Industry: Manufacturing
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