Program Assistant

Tasks and Responsibilities:

Tasks and responsibilities for this position include, but are not limited to, the following:

• Conduct and correct placement tests
• Handle student requests/complaints and report them to Education & Training Managers
• Handle and responds to teachers’ requests during the afternoon class hours
• Ensure accurate data is entered and maintained for public, closed and test prep classes on SRA
• Create certificates and grade reports.
• Create and share public course schedule
• Ensure that customer surveys are conducted regularly and feedback is shared with teachers and management
• Collect and analyze training program data monthly (quantitative and qualitative), and make recommendations to Manager
• Ensure that certificates are created for public students who have requested them
• Handle OSP requests, grade reports, and certificates
• Coordinate with Technical Officer as needed on teachers’ issues
• Maintain trainer database
• Database creation and management, conducting evaluations for sponsored programs and grants
• Update programs database for all participants for sponsored programs and grants
• Conduct and correct placement tests for corporate clients.