Support Manager

Millensys - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 6 years
Career Level:
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
Males Only
About the Job
  • Manage the project delivery relationships of in house and external parties.
  • Document application specifications and ensure all projects are delivered in accordance to specification and on time and budget.
  • Work with project stakeholders to gather and document custom requirements.
  • Communicate any cost implications to stakeholders for custom requirements.
  • Provide pre sales product support to the operational and sales functions within the business (In case of new requirements or business needs).
  • Manage the change requests between stakeholders and the development teams.
  • Chair regular project status meetings with internal and external stakeholders.
  • Communicate all risks and issues associated to project deliveries to stakeholders.
  • Provide detailed project plans for each application development project.
  • Ensure all project dependencies are communicated to stakeholders.
  • Ensure QA processes are correctly implemented and followed.
  • Problem analysis and troubleshooting and guide team to solve and solve problems.
  • Building new modules or features will be under his supervision but another development team will handle it technically.
  • Design and implement requested reports which cannot be done either by implementation\customer support team
  • Unify all customized reports from all customer in our common release database.
  • Handle Business Intelligent Product, unify queries, build queries and views that can be used by customer directly instead of returning all time to development.
  • Collect queries to build or company knowledge base.
Job Requirements
  • 3 years client relationship management experience.
  • 3 years of application development project management or project co-ordination experience.
  • Web Development experience specially .Net Web Development (MVC) , in order to trouble shooting and fixing
  • Strong Experience of Microsoft SQL Server\SQL Azure
  • Ability to create complex business queries.
  • Strong experience in SQL Server Administration.
  • Strong communication skills both written and verbal.
  • Experience of working within an agile development environment.
  • Experience within mobile application development preferred.
  • Strong Microsoft project skills with experience of managing multiple simultaneous projects with cross project dependencies.
  • High level of experience with Microsoft office technologies, Excel, PowerPoint and Word.
  • A proven track record of delivering projects on time and budget.
  • Presentation skills preferred but not essential.
  • Proficiency in methods of identifying and abstracting IT issues into problem. statements and driving the resolution forward.
  • Must be prepared to travel for meetings.
  • Strong Team leading skills.
About this Company

MILLENSYS is dedicated to provide a state of the art solutions for the healthcare , industrial and business IT sectors, integrating multiple systems that help multiple organizations, business owners and health care professionals to run their daily business in a fast, safe and... (More)

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