Customer Success Manager

Crowd Analyzer - Maadi, Cairo

94
Applicants for
1 open position
94
Seen
2
Shortlisted
78
Rejected
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job

Job Purpose:

  • We are looking for a passionate Customer Success Manager who will partner with our clients and ensure their long-term success.
  • This role is responsible for developing and maintaining relationships with key clients, identifying business opportunities and retaining customers.

You Will Do:

  • Establish productive relationships with key personnel in assigned accounts.
  • Handle all correspondences with clients and advise on solution best practices.
  • Responsible for the on-boarding process and dashboard training.
  • Prepare reports on account status and track key account metrics.
  • Coordinate and report technical issues and providing support on new features.
  • This position will be mainly responsible for providing client services and not making sales deals.
Job Requirements
  • 5+ experience in an IT/SaaS companies, working with big enterprises is a plus.
  • Experience in delivering client-focused solutions.
  • Ability to manage multiple accounts at a time while paying strict attention to detail.
  • Excellent interpersonal skills, ability to fast learn and shine in a team.
  • Fluency in English is a must (written and verbal).
About this Company

Crowd Analyzer is the 1st fully automated social web monitoring tool in the MENA region which supports Arabic sentiment analysis with different dialects.

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