Customer Success Manager

Crowd Analyzer - Maadi, Cairo

94
Applicants for
1 open position
94
Seen
2
Shortlisted
78
Rejected
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job

Job Purpose:

  • We are looking for a passionate Customer Success Manager who will partner with our clients and ensure their long-term success.
  • This role is responsible for developing and maintaining relationships with key clients, identifying business opportunities and retaining customers.

You Will Do:

  • Establish productive relationships with key personnel in assigned accounts.
  • Handle all correspondences with clients and advise on solution best practices.
  • Responsible for the on-boarding process and dashboard training.
  • Prepare reports on account status and track key account metrics.
  • Coordinate and report technical issues and providing support on new features.
  • This position will be mainly responsible for providing client services and not making sales deals.
Job Requirements
  • 5+ experience in an IT/SaaS companies, working with big enterprises is a plus.
  • Experience in delivering client-focused solutions.
  • Ability to manage multiple accounts at a time while paying strict attention to detail.
  • Excellent interpersonal skills, ability to fast learn and shine in a team.
  • Fluency in English is a must (written and verbal).
About this Company

Crowd Analyzer is the leading Arabic social media listening tool in the MENA region and worldwide. We work with clients from different sectors and industries to enhance their social media marketing strategies and business objectives. Founded in Dubai (knowledge village) in... (More)

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