IT Help Desk Engineer
Centro -
Maadi, CairoPosted 7 years ago409Applicants for1 open position
- 124Viewed
- 15In Consideration
- 70Not Selected
Job Details
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Job Description
Troubleshoot and diagnose hardware and software issues via ticket system or e-mail to ensure process smoothness and reaching the highest levels of business excellence.
Role and Responsibilities:
- Responsible for providing first level of resolution in troubleshooting network, hardware and software issues.
- Responsible for providing on-time problem resolution.
- Ability to work with different levels of knowledge and diagnose different problems.
- Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
- Can work with different tasks in a smooth and effective way.
- Responsible for dealing with different providers to report and follow up with them on any outage during the working hours.
- Handle different requests using ticket system or e-mail.
- Deliver the knowledge needed to the customers in simple way.
Job Requirements
- Bachelor degree in Computer Science, Computer Engineering or any other related degree - Fresh Graduate.
- Fluent in English. (MUST)
- 0-2 years of experience in a similar position.
- Preferable to have CCNA, MCP or MCTS certifications.
- Strong communication and customer service skills.
- Having good documentation skills.
- Preferable to be a Fresh Graduate.
- Strong troubleshooting and problems diagnosing skills.
- Previous experience in working with active Directory , System Center
- Configuration Manager, Microsoft SQL Server 2005 ,2008 and 2012,
- Microsoft Windows Server 2008 and 2012.
- Flexible and can work under pressure.
