IT Help Desk Engineer

Centro Global Solutions - Maadi, Cairo

390
Applicants for
1 open position
124
Seen
15
Shortlisted
70
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job

Troubleshoot and diagnose hardware and software issues via ticket system or e-mail to ensure process smoothness and reaching the highest levels of business excellence.

Role and Responsibilities:

  • Responsible for providing first level of resolution in troubleshooting network, hardware and software issues.
  • Responsible for providing on-time problem resolution.
  • Ability to work with different levels of knowledge and diagnose different problems.
  • Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
  • Can work with different tasks in a smooth and effective way.
  • Responsible for dealing with different providers to report and follow up with them on any outage during the working hours.
  • Handle different requests using ticket system or e-mail.
  • Deliver the knowledge needed to the customers in simple way.
Job Requirements
  • Bachelor degree in Computer Science, Computer Engineering or any other related degree - Fresh Graduate.
  • Fluent in English. (MUST)
  • 0-2 years of experience in a similar position.
  • Preferable to have CCNA, MCP or MCTS certifications.
  • Strong communication and customer service skills.
  • Having good documentation skills.
  • Preferable to be a Fresh Graduate.
  • Strong troubleshooting and problems diagnosing skills.
  • Previous experience in working with active Directory , System Center
  • Configuration Manager, Microsoft SQL Server 2005 ,2008 and 2012,
  • Microsoft Windows Server 2008 and 2012.
  • Flexible and can work under pressure.
About this Company

Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, Middle East and Asia Pacific regions.... (More)

See all Careers and Jobs at Centro Global Solutions